BrickBrands

Bilingual French Content Moderation and Customer Service Specialist (Remote)

Casablanca-Settat

CDI / Temps pleinTélétravail1–3 ansBacFrançais, AnglaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

This is a 100% remote, full-time role for a French bilingual Content Processing Specialist at BrickBrands. The job combines social media content moderation with customer service, including responding to public comments, managing direct messages, handling common customer issues and escalating possible social media crises for client properties. Candidates need 2+ years of relevant experience, fluent English, near-native French, and the ability to work an 8-hour rotating shift schedule.

Vos missions

  • Monitor and process client social media content, including moderating, classifying and engaging with comments and messages
  • Respond to public comments with strong judgment and the right brand tone
  • Manage direct messages and private support conversations end-to-end
  • Handle customer service needs such as account and login support, billing, subscriptions, refunds and troubleshooting
  • Document customer cases in a CRM and escalate high-risk issues, sensitive topics and possible social media crises

Profil recherché

  • You are a socially native communicator comfortable with social media platforms and high-visibility comment sections
  • You write clearly and empathetically in both English and near-native French
  • You have 2+ years of experience in customer service, community management or digital support
  • You can work independently from home with a stable internet connection and rotating 8-hour shifts

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Role Overview

BrickBrands is seeking a French bilingual Content Processing Specialist for a 100% remote, full-time role combining social media content moderation and customer service. The role supports brand protection, positive brand sentiment and customer engagement for the company's clients.

Key Responsibilities

  • Monitor, review and process social media content for assigned client properties, including moderating, classifying and engaging with comments and messages
  • Respond to public comments with strong judgment, context awareness and the right brand tone
  • Manage direct messages and private support conversations end-to-end
  • Handle common customer service needs such as account and login support, billing, subscriptions, refunds, cancellations and troubleshooting
  • Use a CRM to review customer history, track cases and document outcomes clearly
  • Escalate possible social media crises, high-risk issues, sensitive topics and VIP situations following established escalation paths

Qualifications

  • High school diploma or equivalent
  • 2+ years of experience in social care, community management, CX support or digital customer service
  • Fluent English (written and oral) and near-native French
  • Strong verbal and written communication skills
  • Calm under pressure and comfortable working independently
  • Stable home internet connection and ability to work an 8-hour rotating shift schedule

Nice to Have

  • Experience working within a CRM or social tools such as Sprout or Sprinklr
  • Experience supporting subscription-based or SaaS products
  • Experience with moderation and customer engagement in high-volume social environments
  • Familiarity with creative or technical digital products

What BrickBrands Offers

  • 100% remote position
  • Continuous learning experience
  • Competitive compensation based on location market rates
  • A diverse, global team environment

To apply, send your CV in English.

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