BrickBrands

French-English Bilingual Content Moderation & Customer Service Specialist

Agadir

CDI / Temps pleinTélétravail1–3 ansBacAnglais, FrançaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

BrickBrands seeks a French-English bilingual Content Processing Specialist to monitor social media, moderate content, and provide customer support for global brands. This remote, full-time role requires 2+ years of customer service or community management experience, strong communication skills, and the ability to handle high-volume interactions while maintaining brand voice and escalating critical issues appropriately.

Vos missions

  • Monitor and moderate social media content, comments, and messages according to company guidelines
  • Respond to customer inquiries and manage direct messages with appropriate brand tone and judgment
  • Handle customer service issues including billing, subscriptions, account support, and technical troubleshooting
  • Use CRM systems to track customer history, document outcomes, and maintain organized case records
  • Escalate high-risk issues, sensitive topics, and VIP situations following established protocols
  • Maintain consistent quality and tone across shifts using AI-assisted tools

Profil recherché

  • You are fluent in both English and French with strong written communication skills
  • You have 2+ years of customer service or social media community management experience
  • You thrive in remote environments and can work independently with rotating shifts
  • You remain calm under pressure and excel in high-visibility, fast-paced settings
  • You are interested in brand protection and customer engagement across social platforms

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the Role

Join BrickBrands as a Content Processing Specialist, providing 24/7 brand protection and customer engagement across social media platforms. You will monitor client social media properties, moderate content, respond to customer inquiries, and escalate critical issues while maintaining brand voice and quality standards.

Main Responsibilities

  • Monitor and moderate social media comments, messages, and content according to company guidelines
  • Respond to public comments and manage direct messages with strong judgment and appropriate brand tone
  • Handle customer service needs including account support, billing, subscriptions, refunds, and technical troubleshooting
  • Use CRM systems to track customer history, document outcomes, and maintain case records
  • Escalate high-risk issues, sensitive topics, and VIP situations following established protocols
  • Leverage AI-assisted drafting tools to respond efficiently while ensuring accuracy and empathy

Required Qualifications

  • High School Diploma or equivalent
  • 2+ years of experience in social care, community management, customer experience, or digital customer service
  • Fluent in English (written and oral) and near-native fluency in French
  • Strong written and verbal communication skills with a friendly, clear, and socially native tone
  • Proficiency with CRM systems and general knowledge of social media platforms
  • Ability to work independently, handle pressure calmly, and maintain consistency across shifts

Nice to Have

  • Experience with CRM or social tools such as Sprout or Sprinklr
  • Familiarity with creative or technical digital products
  • Background supporting subscription-based or SaaS products
  • Experience in high-volume social moderation and customer engagement

What We Offer

  • 100% remote position with flexible rotating shift schedule
  • Competitive compensation based on location market rates
  • Continuous learning and development opportunities
  • Diverse and inclusive global team environment
  • Opportunity to work with innovative global brands

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