Marriott International

Guest Experience Expert

Fès

CDI / Temps pleinSur site0–1 anBacHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Guest Experience Expert at Marriott International's JW Marriott luxury hotels. Create memorable guest experiences by delivering personalized service, processing requests, and sharing local insights. Entry-level position requiring high school diploma, no prior experience needed. Full-time, on-site role in Fez, Morocco. Ideal for hospitality enthusiasts who thrive in fast-paced, guest-focused environments.

Vos missions

  • Guide guests through their entire stay with personalized service and support
  • Process operational needs and address guest requests promptly and professionally
  • Complete reports and maintain accurate documentation of guest interactions
  • Share local area highlights and recommendations to enhance guest experience
  • Maintain safe, professional workplace environment following company policies

Profil recherché

  • You are passionate about delivering exceptional guest service and creating positive experiences
  • You enjoy working in a fast-paced, dynamic hospitality environment
  • You have strong communication skills and genuine interest in helping others
  • You are physically able to stand, walk, and move around for extended periods

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Position Summary

Join Marriott International as a Guest Experience Expert and create memorable, unique experiences for guests throughout their stay. You will deliver a wide range of services, process operational needs, address guest requests, complete reports, and share local highlights. This role empowers you to take initiative and make every transaction feel like part of the guest experience.

Key Responsibilities

  • Guide guests through their entire stay with personalized service and support
  • Process operational needs and address guest requests promptly
  • Complete reports and maintain accurate documentation
  • Share local area highlights and recommendations with guests
  • Maintain a safe, professional workplace environment

What You'll Do Daily

You will be on your feet, moving around the property to deliver hands-on service. This includes standing, walking, and sitting for extended periods, as well as moving, lifting, and carrying objects weighing up to 10 pounds. You'll follow company policies, maintain confidentiality, protect company assets, uphold quality standards, and ensure professional appearance and communication at all times.

Required Qualifications

  • High school diploma or G.E.D. equivalent
  • No prior hospitality experience required
  • No supervisory experience required

About Marriott Hotels

Marriott Hotels strive to elevate the art of hospitality through innovation while maintaining comfort and familiarity worldwide. As part of Marriott International's luxury portfolio, JW Marriott operates over 100 properties in gateway cities and distinctive resort locations globally. We believe our associates come first—when you're happy, our guests are happy. Join a diverse, supportive community with opportunities for training, development, and personal growth in a luxury environment focused on holistic well-being.

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