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Foundever

B2B Sales Support Specialist – Nespresso

Rabat

CDI / Temps pleinSur site1–3 ansFrançais, AnglaisCommercial / Vente

L’essentiel du poste

Résumé par Postule AI

B2B Sales Support Specialist role at Foundever Rabat supporting Nespresso's premium coffee solutions for Canadian business clients. Responsibilities include contract management, customer account setup, data quality maintenance, and cross-functional coordination. Requires fluent French and English (C1), B2B experience, and strong attention to detail. Permanent position with competitive benefits, training, and career growth.

Vos missions

  • Process and document client contracts from start to finish with business customers
  • Create and maintain accurate customer accounts in the database with regular quality checks
  • Coordinate client onboarding with After-Sales, Supply Chain, Finance, and Transport teams
  • Support sales and client acquisition activities while improving operational efficiency
  • Communicate with business customers via email, phone, and video call

Profil recherché

  • You are bilingual in French and English at advanced (C1) level
  • You have prior B2B sales support, customer service, or operations experience
  • You thrive in detail-oriented work with strong database and data management skills
  • You enjoy coordinating across multiple teams and systems in a fast-paced environment
  • You are passionate about delivering premium customer experiences

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About the Role

Join Foundever Rabat as a B2B Sales Support Specialist for Nespresso. You'll deliver premium service to business clients across Canada, supporting contract management, account setup, and cross-functional coordination in a dynamic, fast-paced environment.

Main Responsibilities

  • Process and document client contracts from initiation to completion
  • Communicate with business customers via email, phone, and video call
  • Create and maintain accurate customer accounts in the database with regular quality checks
  • Coordinate client onboarding with After-Sales, Supply Chain, Finance, and Transport teams
  • Support sales activities and help optimize processes for efficiency

What We're Looking For

  • Fluent in French and English (C1 level)
  • Experience in B2B sales support, customer service, or operations
  • Strong attention to detail and data accuracy
  • Ability to work across multiple systems and coordinate with different departments
  • Solutions-oriented mindset with curiosity and agility
  • Genuine passion for premium customer experience

What We Offer

  • Permanent contract (CDI)
  • Attractive salary with performance bonus, night shift premium, and language bonus
  • Social security (CNSS) and private health insurance
  • Certified training programs and career growth opportunities
  • Company-provided transportation

Working Conditions

Shifts scheduled between 1:00 PM and 4:00 AM, aligned with Canadian business hours. Located at Foundever Rabat – Arribat Center.

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