HCLTech

L1 Service Desk Support - German Speaker

Salé

CDI0–1 anAllemand, AnglaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

L1 Service Desk support role at HCLTech, a global IT services leader with 223,000+ employees. This position is based in Morocco's Technopolis Rabat Shore and requires German language skills. The role involves providing first-level technical support within a company recognized as a Global Top Employer with strong HR practices and inclusive workplace culture.

Vos missions

  • Provide first-level technical support to end-users and clients
  • Handle service desk tickets and resolve issues in a timely manner
  • Communicate with German-speaking clients and stakeholders
  • Document and escalate complex issues to higher support levels
  • Maintain service quality standards and customer satisfaction

Profil recherché

  • You are fluent in German and English with strong communication skills
  • You have a passion for technical support and helping users resolve issues
  • You are detail-oriented and can manage multiple tickets efficiently
  • You are interested in working for a global technology company with career growth opportunities

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About HCLTech

HCLTech is a global technology company with over 223,000 employees across 60 countries, delivering industry-leading capabilities in digital, engineering, cloud, and AI. The company serves major verticals including Financial Services, Manufacturing, Life Sciences, Healthcare, Telecom, Media, Retail, and Public Services, with consolidated revenues of $13.8B.

Our Commitment

HCLTech has been recognized as a Global Top Employer for outstanding HR policies and best practices, certified as a Top Employer in 26 countries across Asia Pacific, Europe, Africa, and North America. The company received the "Feel Good" 2024 label for transparent corporate culture communication.

Location

Join our Global Delivery center in Morocco, launched in 2022 and located in Sala Al Jadida (Technopolis Rabat Shore).

Role Overview

This is an L1 Service Desk support position requiring German language proficiency to provide technical support to clients and internal teams.

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