Marriott International

Lobby Lounge Supervisor – JW Marriott Taghazout Bay Resort

Taghazout

CDI / Temps pleinSur site1–3 ansBacAnglaisHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Lobby Lounge Supervisor role at JW Marriott Taghazout Bay Resort in Morocco. Lead a hospitality team to deliver exceptional guest service while managing daily operations, staff development, and compliance with company standards. Requires 2+ years hospitality experience and 1+ year supervisory experience. Full-time, on-site position in a luxury resort environment.

Vos missions

  • Supervise staff to ensure optimal service delivery and guest satisfaction
  • Manage opening/closing procedures, inventory, supplies, and facility maintenance
  • Hire, train, schedule, and evaluate team members with coaching and development support
  • Monitor dining areas for seating, service quality, safety, and guest well-being
  • Ensure compliance with company policies, safety protocols, and quality standards

Profil recherché

  • You have proven supervisory experience in hospitality or food service
  • You excel at team leadership and guest service delivery
  • You are detail-oriented with strong organizational and inventory management skills
  • You thrive in a luxury resort environment and enjoy mentoring staff

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Position Summary

Lead and supervise the lobby lounge team at JW Marriott Taghazout Bay Resort, ensuring exceptional guest service and optimal team performance. You will oversee daily operations, staff management, and maintain the highest standards of hospitality and safety.

Key Responsibilities

  • Supervise staff to deliver outstanding service and ensure guest needs are met consistently
  • Manage opening and closing procedures, including setup, cleaning, inventory, and security
  • Hire, train, schedule, and evaluate team members; provide coaching and support for professional development
  • Monitor dining areas for seating, service quality, guest safety, and comfort
  • Maintain cleanliness and organization of storage areas; complete inventories and requisition supplies
  • Ensure compliance with company policies, safety protocols, and quality standards

Guest Service Excellence

Welcome and acknowledge all guests with genuine hospitality. Anticipate and address service needs promptly, assist guests with disabilities, and maintain professional communication at all times. Serve as a role model for the Guarantee of Fair Treatment/Open Door Policy.

Required Qualifications

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related hospitality work experience
  • At least 1 year of supervisory or team leadership experience
  • Ability to stand, walk, and move for extended periods; lift up to 50 pounds

About JW Marriott

JW Marriott is part of Marriott International's luxury portfolio with over 100 properties worldwide. We believe our associates come first. Join a community where you can pursue your passions in a luxury environment with focus on holistic well-being, training, development, and recognition.

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