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Senior MSP Technical Support Specialist

Casablanca

800 – 1 000 $ par moisCDD / ContratTélétravailAnglaisService client / SAVInformatique / ITCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Senior MSP Technical Support Specialist role requiring independent ticket ownership and resolution across Microsoft 365, Azure, endpoint security, networking, and backup/DR platforms. This is a senior-level position for experienced MSP professionals who can manage complex multi-tenant environments with minimal escalation, mentor junior staff, and maintain SLA compliance in a fast-paced support environment.

Vos missions

  • Own and independently resolve complex tickets across Microsoft 365, Azure, endpoint security, and networking without constant escalation
  • Administer Microsoft 365 and Azure/Entra environments including Conditional Access, Intune, MFA, SSO, and multi-tenant management
  • Manage endpoint security tools (SentinelOne EDR, Huntress MDR/ITDR, Windows Defender) and email security platforms
  • Configure and maintain networking environments across Cisco Meraki, Unifi, Aruba, and CheckPoint
  • Oversee backup and disaster recovery operations using Datto BCDR and related platforms
  • Provide technical mentorship and escalation support to junior support staff

Profil recherché

  • You have 5+ years of MSP technical support experience with proven independent ticket ownership
  • You are proficient in Microsoft 365, Azure, and modern endpoint security platforms
  • You excel at mentoring junior staff and can serve as a senior technical escalation point
  • You thrive in fast-paced, SLA-driven environments with multi-tenant client management
  • You have hands-on experience with Syncro, Datto BCDR, or SentinelOne/Huntress tools

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Role Overview

We are seeking a Senior MSP Technical Support Specialist to independently own and resolve tickets across a modern IT stack with minimal escalation. This senior-level role manages complex Microsoft 365/Azure environments, endpoint security, networking, and backup/disaster recovery across multiple client tenants in a ticket-driven, SLA-focused MSP environment.

Key Responsibilities

  • Own and work the ticket queue independently—triage, diagnose, and resolve complex issues without constant escalation
  • Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and multi-tenant management via CIPP
  • Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender
  • Configure, troubleshoot, and maintain networking environments across Cisco Meraki, Unifi, Aruba, and CheckPoint
  • Oversee backup and disaster recovery operations using Datto BCDR, Datto Endpoint Backup, and DropSuite
  • Serve as senior escalation point for junior support staff, providing technical mentorship and guidance

Additional Duties

  • Monitor and manage email security through Avanan/Harmony with transition support to Kaseya Inky
  • Monitor network health and performance using Auvik
  • Maintain thorough documentation in Hudu for systems, processes, and client environments
  • Support security awareness initiatives via Usecure, including simulated phishing and training campaigns
  • Manage software licensing through Pax8
  • Maintain clear, professional written and verbal communication with clients and internal teams

Required Qualifications

  • Prior MSP experience is mandatory—in-house IT experience alone will not be considered
  • Strong hands-on administration experience with Microsoft 365 and Azure/Entra
  • Experience with RMM/PSA platforms such as Syncro, ConnectWise, or Autotask
  • Hands-on experience with EDR/MDR endpoint security tools
  • Solid networking competency with Meraki, Unifi, or similar platforms
  • Demonstrated ability to own a ticket queue independently with minimal escalation
  • Clear written and spoken English with availability during US Central business hours

Nice to Have

  • Direct experience with Syncro
  • Experience with Datto BCDR
  • Hands-on experience with Huntress or SentinelOne
  • Microsoft certifications (MS-900, AZ-900, MD-102, SC-900)

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