Senior MSP Technical Support Specialist
Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
Role Overview
We are seeking a Senior MSP Technical Support Specialist to independently own and resolve tickets across a modern IT stack with minimal escalation. This senior-level role manages complex Microsoft 365/Azure environments, endpoint security, networking, and backup/disaster recovery across multiple client tenants in a ticket-driven, SLA-focused MSP environment.
Key Responsibilities
- Own and work the ticket queue independently—triage, diagnose, and resolve complex issues without constant escalation
- Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and multi-tenant management via CIPP
- Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender
- Configure, troubleshoot, and maintain networking environments across Cisco Meraki, Unifi, Aruba, and CheckPoint
- Oversee backup and disaster recovery operations using Datto BCDR, Datto Endpoint Backup, and DropSuite
- Serve as senior escalation point for junior support staff, providing technical mentorship and guidance
Additional Duties
- Monitor and manage email security through Avanan/Harmony with transition support to Kaseya Inky
- Monitor network health and performance using Auvik
- Maintain thorough documentation in Hudu for systems, processes, and client environments
- Support security awareness initiatives via Usecure, including simulated phishing and training campaigns
- Manage software licensing through Pax8
- Maintain clear, professional written and verbal communication with clients and internal teams
Required Qualifications
- Prior MSP experience is mandatory—in-house IT experience alone will not be considered
- Strong hands-on administration experience with Microsoft 365 and Azure/Entra
- Experience with RMM/PSA platforms such as Syncro, ConnectWise, or Autotask
- Hands-on experience with EDR/MDR endpoint security tools
- Solid networking competency with Meraki, Unifi, or similar platforms
- Demonstrated ability to own a ticket queue independently with minimal escalation
- Clear written and spoken English with availability during US Central business hours
Nice to Have
- Direct experience with Syncro
- Experience with Datto BCDR
- Hands-on experience with Huntress or SentinelOne
- Microsoft certifications (MS-900, AZ-900, MD-102, SC-900)
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .