Hire Hangar

Entry-Level MSP Technical Support Specialist

Casablanca

800 – 1 000 $ par moisCDD / ContratTélétravail0–1 anAnglaisService client / SAVInformatique / ITCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Entry-level MSP Technical Support Specialist role at Hire Hangar, remote position (EST timezone). Serve as first point of contact for inbound technical support tickets, troubleshoot hardware/software/networking issues, manage ticketing systems, and escalate complex problems. Requires mandatory MSP experience, Windows/Microsoft 365 knowledge, networking fundamentals, and strong communication skills. Ideal for IT professionals eager to build careers in managed services.

Vos missions

  • Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within SLA windows
  • Diagnose and troubleshoot basic hardware, software, networking, and connectivity issues for end users
  • Document interactions and resolutions in PSA/ticketing systems (ConnectWise, Autotask, HaloPSA)
  • Escalate complex or unresolved issues to senior engineers with detailed handoff notes
  • Assist with user onboarding and offboarding tasks, including device setup and access provisioning
  • Contribute to internal knowledge base by documenting common fixes and workarounds

Profil recherché

  • You have prior MSP or helpdesk experience and want to grow your IT support career
  • You are passionate about technology and eager to learn in a structured, ticket-driven environment
  • You have strong communication skills and a customer-first approach to problem-solving
  • You are comfortable with Windows systems, Microsoft 365, and basic networking concepts
  • You can work independently while following processes and escalating appropriately

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Role Overview

Join Hire Hangar as an Entry-Level IT Support Specialist in a fast-paced Managed Services Provider (MSP) environment. You will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions in a ticket-driven, SLA-focused setting.

What You'll Do

  • Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows
  • Diagnose and troubleshoot basic hardware, software, networking, and connectivity issues for end users
  • Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance
  • Document all interactions, steps taken, and resolutions thoroughly in PSA/ticketing systems (ConnectWise, Autotask, HaloPSA)
  • Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes
  • Assist with user onboarding and offboarding tasks, including device setup and access provisioning; contribute to the internal knowledge base by documenting common fixes and workarounds

Required Qualifications

  • Experience in a Managed Services Provider (MSP) environment is mandatory
  • Genuine passion for IT and strong desire to grow within an MSP environment
  • Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications
  • Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN
  • Strong written and verbal communication skills with a customer-first mindset
  • Ability to follow processes, take direction, and escalate appropriately

Nice to Have

  • CompTIA A+ certification or currently working toward it
  • Exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms
  • Basic familiarity with Azure Active Directory or Microsoft Intune
  • Hands-on experience in a helpdesk, IT internship, or lab environment

Application Process

Complete the application form in full and record a video as part of the application process. The video is the first step of the interview process.

Mise en forme par Postule ·

Signaler un problème