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Entry-Level MSP Technical Support Specialist

Hire Hangar
localisationCasablanca, Casablanca-Settat, Morocco
800 - 1,000 $ par mois
Décryptage du poste par Postule AI

Role Overview

Join Hire Hangar as an Entry-Level IT Support Specialist in a fast-paced Managed Services Provider (MSP) environment. You will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions in a ticket-driven, SLA-focused setting.

What You'll Do

  • Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows
  • Diagnose and troubleshoot basic hardware, software, networking, and connectivity issues for end users
  • Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance
  • Document all interactions, steps taken, and resolutions thoroughly in PSA/ticketing systems (ConnectWise, Autotask, HaloPSA)
  • Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes
  • Assist with user onboarding and offboarding tasks, including device setup and access provisioning; contribute to the internal knowledge base by documenting common fixes and workarounds

Required Qualifications

  • Experience in a Managed Services Provider (MSP) environment is mandatory
  • Genuine passion for IT and strong desire to grow within an MSP environment
  • Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications
  • Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN
  • Strong written and verbal communication skills with a customer-first mindset
  • Ability to follow processes, take direction, and escalate appropriately

Nice to Have

  • CompTIA A+ certification or currently working toward it
  • Exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms
  • Basic familiarity with Azure Active Directory or Microsoft Intune
  • Hands-on experience in a helpdesk, IT internship, or lab environment

Application Process

Complete the application form in full and record a video as part of the application process. The video is the first step of the interview process.

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .