Cloudbeds

Onboarding Coach - Hotel Management Software

Maroc

CDI / Temps pleinTélétravail1–3 ansAnglais, FrançaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Onboarding Coach role at Cloudbeds, a leading hotel management software provider. You'll train hotel clients on the cloud-based PMS platform, provide ongoing support via multiple channels, and build strong relationships to drive adoption and retention. Requires 1+ years hospitality experience and 2+ years customer-facing roles. Fluent English and French required. Remote position with a global, innovative team.

Vos missions

  • Facilitate client onboarding and training via video, phone, and email across multiple channels
  • Resolve customer inquiries and troubleshoot escalated technical issues
  • Partner with Sales to define success metrics, demonstrate ROI, and drive retention
  • Build strong client relationships to encourage loyalty and promote product adoption
  • Develop deep understanding of Cloudbeds products and customer hospitality needs
  • Contribute to training materials and stay updated on system changes

Profil recherché

  • You have hospitality background (Front Desk, Revenue Manager, or similar roles)
  • You excel at building relationships and empowering clients to become self-sufficient
  • You're fluent in both English and French and comfortable with multilingual communication
  • You enjoy working remotely with a global, collaborative team
  • You're passionate about helping hotel businesses succeed with technology

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About the Role

As an Onboarding Coach at Cloudbeds, you will train and support hotel clients on our cloud-based property management system. You'll demonstrate how our platform simplifies operations and drives business results, tailoring training to each client's unique needs. Your goal is to ensure clients gain complete confidence and competency in using the system by the end of onboarding.

Main Responsibilities

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels
  • Partner with Sales to define success metrics, demonstrate ROI, and drive customer retention
  • Build strong client relationships to encourage loyalty and promote product adoption
  • Develop deep understanding of Cloudbeds products and customer needs in hospitality
  • Contribute to training materials and stay updated on system changes and improvements

What You'll Need

  • Over 1 year of hospitality experience in roles such as Front Desk or Revenue Manager
  • At least 2 years of relevant industry experience in customer-facing roles
  • Fluency in English and French
  • Strong organizational and project management skills to handle multiple accounts
  • Exceptional communication with empathy and customer-focused approach
  • Ability to synthesize feedback and share customer insights across departments

Why Join Cloudbeds

  • Remote-first culture with 650+ employees across 40+ countries
  • Monthly Wellness Fridays and fully paid parental leave
  • Home office stipend and professional development through Cloudbeds University
  • Work with cutting-edge AI and hotel management technology
  • Collaborative team dedicated to transforming the hospitality industry

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