Cloudbeds

Onboarding Coach - Hotel Management Software

Maroc

CDI / Temps pleinTélétravail1–3 ansAnglais, FrançaisService client / SAVTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Cloudbeds seeks an Onboarding Coach to train and support hotel clients on its property management platform. You'll facilitate client onboarding via multiple channels, resolve technical issues, build relationships, and drive product adoption. This remote role requires 1+ year of hospitality experience, 2+ years in customer-facing roles, and fluency in English and French. You'll work with a global team transforming the hospitality industry through innovative software solutions.

Vos missions

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels
  • Partner with Sales to define success metrics, demonstrate ROI, and drive customer retention
  • Build strong client relationships to encourage loyalty and promote product adoption
  • Develop deep understanding of Cloudbeds' products and tailor training to client needs
  • Contribute to training materials and share customer insights for product improvements

Profil recherché

  • You have 1+ years of hospitality experience in Front Desk, Revenue Management, or similar roles
  • You excel at building client relationships and empowering customers to become self-sufficient
  • You are fluent in both English and French and comfortable communicating across cultures
  • You thrive in a remote environment and enjoy working with a diverse global team
  • You are passionate about using technology to solve real challenges in the hospitality industry

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About the Role

As an Onboarding Coach at Cloudbeds, you will train and support hotel clients on our world-class property management system. You'll work with properties across 150 countries, helping hoteliers understand and adopt our platform to streamline their operations and drive business growth. This is a remote position where you'll make a direct impact on client success and satisfaction.

Main Responsibilities

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels
  • Partner with Sales to define success metrics, demonstrate ROI, and drive customer retention
  • Build strong client relationships to encourage loyalty and promote product adoption
  • Develop deep understanding of Cloudbeds' products and tailor training to client needs
  • Contribute to training materials, record activities in Salesforce, and share customer insights for product improvements

What You Bring

  • Over 1 year of hospitality experience in roles such as Front Desk or Revenue Manager
  • At least 2 years of relevant industry experience in customer-facing roles
  • Strong organizational and project management skills to handle multiple accounts simultaneously
  • Exceptional communication abilities with empathy and a customer-focused mindset
  • Ability to communicate product offerings clearly and synthesize feedback for internal teams
  • Fluency in English and French

Why Join Cloudbeds

  • Remote-first culture with a global team of 650+ employees across 40+ countries
  • Monthly Wellness Fridays and full paid parental leave
  • Home office stipend and professional development through Cloudbeds University
  • Work with cutting-edge AI-powered solutions transforming the hospitality industry
  • Recognized as a Most Loved Workplace and Deloitte Technology Fast 500 company

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