Align Technology

Onboarding & Technical Support Representative

Casablanca

CDI / Temps pleinSur site1–3 ansLicence / Bac+3Anglais, FrançaisService client / SAVSanté

L’essentiel du poste

Résumé par Postule AI

Onboarding & Technical Support Representative at Align Technology supporting iTero technology customers through installation, setup, and early usage phases. Responsibilities include technical troubleshooting, customer account management, equipment coordination, and logistics support. Requires 2-4 years of customer support or technical support experience, fluency in English and French, and strong problem-solving skills. Bachelor's degree preferred.

Vos missions

  • Support customers via multiple channels (tickets, phone, email) for scanner installation, technical issues, software upgrades, and delivery status
  • Provide remote hardware repairs and guide clients through leasing processes with financial documentation oversight
  • Manage customer accounts and coordinate equipment shipments while ensuring regulatory compliance
  • Initiate RMA processes and maintain team knowledge base and procedures
  • Resolve customer contact issues promptly and assist with internal documentation and administrative tasks

Profil recherché

  • You have customer support or technical support experience in a fast-growing international environment
  • You are fluent in both English and French with strong written and verbal communication skills
  • You excel at managing competing demands, prioritizing effectively, and maintaining accountability
  • You have troubleshooting experience with Windows systems and networking concepts

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the Role

The Onboarding & Technical Support Representative delivers high-quality customer experience during the onboarding, installation, and early usage phase of iTero technology. This role supports customers from purchase through installation and clinical readiness, providing technical troubleshooting, logistics coordination, and guidance on system setup, software use, and connectivity requirements. You will collaborate closely with internal teams and external partners to ensure timely issue resolution, accurate documentation, and smooth equipment delivery.

Main Responsibilities

  • Support customers via tickets, phone, or email regarding scanner installation, technical issues, software upgrades, networking, scanning assistance, and delivery status information
  • Provide remote hardware repairs and act as point of contact between clients and leasing companies, guiding them through the leasing process
  • Manage and monitor customer accounts, ensuring timely resolution of all customer contact issues
  • Coordinate equipment shipments and ensure compliance with regional regulations and deadlines
  • Initiate Return Material Authorization (RMA) processes and maintain shared team knowledge base and procedures
  • Assist with internal documentation and administrative tasks as assigned by supervisors

Required Skills & Experience

  • 2-4 years of experience in a similar role for a fast-growing international company, preferably with medical or equipment experience
  • Excellent written and verbal communication skills in English and French
  • Strong troubleshooting ability with MS Windows Operating Systems and networking concepts
  • Customer-focused mindset with strong problem-solving and stakeholder management skills
  • Experience with Salesforce.com and/or SAP is a plus; knowledge of import/export regulations preferred

Qualifications

  • Bachelor's degree preferred
  • High sense of accountability, can-do attitude, and appropriate sense of urgency
  • Team player with analytical and strategic business acumen

Mise en forme par Postule ·

Signaler un problème