Portuguese-Speaking Customer Support Agent

Casablanca, Casablanca-Settat

Publié il y a moins de 2 jours

Décryptage du poste par Postule AI

Résumé du rôle

Hytech seeks Portuguese-speaking customer support agents for a full-time role in Casablanca. Ideal for fresh graduates with tertiary education, fluency in Portuguese and English, and strong communication skills. The position involves handling customer inquiries via multiple channels, resolving issues, and managing customer data with shift-based work including weekends. Competitive benefits include health insurance, transport allowance, and a friendly workplace culture.

Exigences clés (estimation)

Provide front-line customer support via live chats, phones, and email
Answer customer queries and resolve issues related to products, platforms, and promotions
Address customer feedback and complaints professionally
Record and update customer data and relevant information in systems
Support administrative needs and assist with translation for customer announcements

Compétences

Fluent Portuguese and English (written and verbal)Effective communication and interpersonal skillsMicrosoft Office proficiencyLogical and analytical problem-solving approachCustomer service orientation

Niveau estimé

Entry-level position ideal for fresh graduates with no prior experience required. The role welcomes candidates transitioning into customer support with tertiary education and language proficiency.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur siteConfiance 75%
Niveau d'expérience: 0–1 anConfiance 80%
Fonction: Service client / SAVConfiance 95%
Secteur: Centres d’appel / BPOConfiance 70%
Niveau d'études: Licence / Bac+3Confiance 75%
Langues: Portugais, AnglaisConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Job Description

Join our customer support team as a Portuguese-speaking agent providing front-line assistance to our customers across multiple channels.

Main Responsibilities

Provide front-line support to customers via live chats, phones, and email
Answer queries and resolve client issues regarding products, platforms, and promotions
Address customer feedback and complaints professionally and efficiently
Record and update customer data and relevant information in our systems
Support documentation and administrative needs; assist with translation for customer announcements

Required Profile

Tertiary education diploma or above (fresh graduates welcome)
Fluent in Portuguese and English (written and verbal communication)
Proficient in Microsoft Office
Effective communication and interpersonal skills
Logical and analytical approach to problem-solving
Willing to work rotating shifts, including weekends when required

Benefits

Health Insurance
Transport Allowance
Weekend Allowance
Annual leaves
Young and friendly workplace culture

Work Schedule: 44 hours per week with monthly rotating shifts

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Service client / SAV