Bilingual Portuguese & English Call Centre Agent (24/7 Rotating Shifts)

Casablanca, Casablanca-Settat

Publié il y a moins de 2 jours

Décryptage du poste par Postule AI

Résumé du rôle

Hytech is hiring an experienced bilingual Portuguese and English call centre agent for urgent placement in Casablanca. This full-time role involves providing front-line customer support across multiple channels (chat, phone, email) with a 24/7 rotating shift schedule. The position requires strong bilingual capabilities, customer service experience, and a diploma or degree. Benefits include statutory coverage, transport allowance, and 18 days annual leave.

Exigences clés (estimation)

Provide customer support via live chat, phone, and email across all channels
Resolve customer issues and answer queries regarding products, platforms, and promotions
Address customer feedback and complaints in a professional manner
Record, update, and maintain customer data and relevant information in systems
Support administrative and documentation needs; provide translation for customer notices

Compétences

Bilingual Portuguese and English fluencyCustomer service and call centre experienceProfessional communication and complaint handlingData entry and customer information managementAbility to work rotating 24/7 shifts including weekends

Niveau estimé

This role requires 1-3 years of proven experience in call centre or customer service environments. Candidates should demonstrate established bilingual capabilities and familiarity with multi-channel customer support operations.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur siteConfiance 90%
Niveau d'expérience: 1–3 ansConfiance 75%
Fonction: Centre d’appel / BPOConfiance 95%
Secteur: Centres d’appel / BPOConfiance 85%
Niveau d'études: Licence / Bac+3Confiance 80%
Langues: Portugais, AnglaisConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

We are seeking an experienced bilingual call centre agent to provide front-line customer support. You will handle inquiries via live chat, phone, and email while maintaining professional standards in a fast-paced environment.

Main Responsibilities

Provide customer support via live chats, phones, and email
Answer customer queries and resolve issues related to products, platforms, and promotions
Address customer feedback and complaints professionally
Record and update customer data and relevant information in systems
Support administrative and documentation needs within the department
Provide translation support for customer announcement notices

Required Profile

Strong bilingual proficiency in Portuguese and English
Diploma or degree holder
Proven experience in call centre or customer service
Willingness to work 24/7 rotating shifts, including weekends and public holidays

What We Offer

Young and friendly work environment
Statutory benefits coverage
Transport allowance
18 days annual leave
44-hour work week with monthly rotating shifts

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Centre d’appel / BPO