Swissport

Ramp Services Lead Agent – Aviation Ground Handling

Tanger

CDI / Temps pleinSur siteBac+2 (BTS / DUT / DEUG)Anglais, FrançaisOpérationsTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

Ramp Services Lead Agent position at Swissport in Tangier, Morocco. Lead a team managing ground handling operations including baggage/cargo loading, aircraft servicing, and passenger assistance. Supervise staff assignments, resource planning, performance management, and ensure compliance with safety and security standards. Requires 3+ years ramp services experience, leadership skills, and flexibility for shift work.

Vos missions

  • Supervise staff assignments, manage reporting, absences, overtime, and compensation
  • Plan and deploy resources to create rosters aligned with customer agreements and operational requirements
  • Perform ramp services duties: marshal aircraft, load/unload baggage and cargo, operate ground support equipment, service aircraft
  • Manage employee performance, deliver training, and develop open feedback culture
  • Ensure compliance with Swissport safety procedures, security requirements, and ISO 9001 standards
  • Resolve conflicts and irregularities; implement and monitor emergency protocols

Profil recherché

  • You have 3+ years of ramp services experience and seek a leadership role
  • You excel at motivating teams and maintaining clear communication under pressure
  • You are committed to safety compliance and continuous improvement
  • You can work flexible shifts and adapt to inclement weather conditions
  • You have strong organizational and conflict resolution skills

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the Role

Join Swissport, a global leader in aviation services, as a Ramp Services Lead Agent. In this supervisory position, you will oversee ground handling operations while performing ramp services duties. You'll lead a team to deliver exceptional passenger and cargo handling services across all flight operations, ensuring compliance with safety standards and customer agreements.

Main Responsibilities

  • Ramp Operations: Marshal aircraft during arrival and departure; load and unload baggage, cargo, and special items; operate ground support equipment including tow tractors, belt loaders, and service trucks; service aircraft water and lavatories.
  • Passenger Services: Transport passengers with reduced mobility and unaccompanied minors; assist with special needs passengers; coordinate wheelchair and gate-checked baggage availability.
  • Team Leadership: Supervise staff assignments, manage reporting and absences, plan resource deployment, and create rosters aligned with customer agreements and operational requirements.
  • Performance Management: Develop feedback culture, manage employee performance, deliver training to required standards, and ensure clear communication through briefings and shift handovers.
  • Safety & Compliance: Ensure adherence to Swissport safety procedures, security requirements, and ISO 9001 standards; resolve irregularities and implement emergency protocols.
  • Operational Excellence: Maintain documentation, maximize flight operation efficiency, and support the Safety Management System implementation.

Required Qualifications

  • Minimum 3 years' experience as a Ramp Services Agent
  • Bac or Bac +2 level education (or equivalent)
  • Radiocommunication and phonetic alphabet proficiency
  • Knowledge of SPI, security, and DGR standards and procedures
  • Strong leadership and autonomy skills
  • Ability to work flexible shifts including nights, weekends, and holidays

Key Competencies

  • Self-motivated with commitment to continuous improvement
  • Detail-oriented with strong teamwork abilities
  • Ability to work safely under pressure and in inclement weather
  • Excellent communication and conflict resolution skills

Mise en forme par Postule ·

Signaler un problème