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Hilton

Hotel Receptionist

Taghazout

CDI / Temps pleinSur siteHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Hilton is hiring a full-time, on-site Receptionist for its Hotels team in Taghazout, Morocco. The role focuses on seamless check-in and check-out, warm guest service, up-selling hotel amenities, and resolving guest concerns. Hilton emphasises core values of hospitality, integrity, leadership, teamwork, ownership and urgency.

Vos missions

  • Greet guests, complete check-in (verify details, assign rooms, issue keys, provide welcome materials or bell service assistance)
  • Process check-out by verifying charges, handling payments, issuing receipts and using the point-of-sale system accurately
  • Demonstrate knowledge of hotel offerings, room types, rates, promotions and local area information to assist guest inquiries
  • Use up-selling techniques to recommend hotel amenities and maximise room and service revenue
  • Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications

Profil recherché

  • You take pride in delivering warm, memorable hospitality to every guest
  • You handle payments and receipts accurately and are comfortable using a point-of-sale system
  • You enjoy recommending hotel amenities and services to guests
  • You stay calm and act with urgency when resolving guest concerns
  • You value teamwork, integrity and taking ownership of outcomes

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Overview

As a Receptionist on the Hotels team at Hilton, you will ensure a seamless check-in and check-out process while delivering memorable experiences that make every guest's stay special.

Responsibilities

  • Deliver a warm welcome: Greet guests on arrival and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
  • Support efficient check-out: Process departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
  • Provide hotel and local knowledge: Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
  • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
  • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications

Hilton's core values guide the qualities it looks for in every team member: a passion for hospitality, acting with integrity, inspiring others through leadership, a belief in teamwork, a sense of ownership and accountability, and a focus on the now, bringing urgency and discipline to every moment.

About the Company

Hilton is a global hospitality leader that has welcomed more than 3 billion guests worldwide. The company has been repeatedly recognised on the World's Best Workplaces list by Great Place to Work and Fortune, and offers a suite of world-class brands.

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