Reservations Coordinator - Europe, Middle East & North Africa (12-Month Contract)

Marrakech

Publié il y a moins de 3 jours

Décryptage du poste par Postule AI

Résumé du rôle

G Adventures seeks a detail-oriented Reservations Coordinator for their Marrakech office to manage reservation processing, supplier coordination, and customer communications. This 12-month hybrid contract role requires 1+ years of travel industry experience and strong organizational skills. You'll work with internal teams and suppliers to maintain service standards, process bookings accurately, and support operational efficiency across Europe, Middle East, and North Africa regions.

Exigences clés (estimation)

Process reservations, cancellations, and last-minute changes with accuracy and timeliness
Validate reservation data and maintain internal systems; report discrepancies to management
Coordinate with suppliers and internal teams to ensure compliance with reservation processes
Respond to customer and team enquiries via phone and email within 24 hours
Monitor supplier performance and escalate issues; support negotiation of cancellation fees
Support Global Sales with last-minute booking requests and process improvements

Compétences

Minimum 1 year travel or tourism industry experienceHighly proficient English (written and spoken)Google Workspace proficiency (Gmail, Sheets, Docs, Calendar)Strong attention to detail and commitment to accuracyExcellent communication and professional email/phone etiquetteHigh-quality customer service delivery with empathyProblem-solving and conflict resolution abilitiesTeam player with flexible, cooperative approach

Niveau estimé

This role requires a minimum of 1 year of experience in the travel or tourism industry, positioning it as an entry-to-mid-level position suitable for candidates with foundational industry knowledge and proven operational competency.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: contract
Mode de travail: HybrideConfiance 100%
Niveau d'expérience: 1–3 ansConfiance 85%
Fonction: OpérationsConfiance 90%
Secteur: Tourisme / HôtellerieConfiance 90%
Langues: AnglaisConfiance 100%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

The Reservations Coordinator ensures timely and accurate processing of reservations, cancellations, and last-minute changes while maintaining data integrity across internal systems. This role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency. You will provide administrative support, contribute to training initiatives, and play a key role in maintaining supplier compliance and resolving booking-related issues.

Location: Marrakech office (hybrid, 3 days on-site). Duration: 12-month Fixed Term Contract.

Key Responsibilities

Process all reservations, cancellations, last-minute changes, and related tasks with accuracy and timeliness
Validate reservation data and ensure internal systems and tools are up-to-date; report discrepancies to management
Maintain accurate records of all reservations activities to support audits, reporting, and operational tracking
Coordinate with Product and Operations teams to ensure tour changes are accurately reflected in reservations
Communicate with suppliers to ensure adherence to required reservation processes and standards
Monitor supplier performance and escalate persistent issues to the Reservations Manager
Respond to enquiries via phone and email professionally within 24 hours
Support Global Sales by processing last-minute booking requests and change notifications

Required Skills & Experience

Minimum 1 year of experience in travel or tourism industry
Highly proficient in English (written and spoken)
Proficient with Google Workspace tools (Gmail, Sheets, Docs, Calendar)
Strong attention to detail with commitment to accuracy and quality
Excellent verbal and written communication skills with professional etiquette
Proven ability to deliver high-quality customer service with empathy
Effective problem-solving and conflict resolution skills
Team player with flexible, cooperative approach

What We Offer

Competitive Total Rewards Package with exclusive travel perks
Additional days off, including birthday day off
Vacation time to recharge
Enhanced Parental Leave
Meaningful Employee Recognition Program
Learning and Growth Opportunities
Employee Resource Groups

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

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