EATON

Service Sales Support Representative (French Speaker) – Casablanca

Casablanca

CDI / Temps pleinSur siteLicence / Bac+3Français, AnglaisCommercial / VenteIndustrie

L’essentiel du poste

Résumé par Postule AI

Eaton is hiring a French-speaking Service Sales Support Representative in Casablanca to support sales activities, manage service quotations, and drive service revenue growth and customer satisfaction across the region. The role includes engaging customers by phone or email, following quotations through to a Purchase Order, collaborating with cross-functional teams, and gradually taking ownership of selected accounts. Candidates should hold a bachelor's or master's degree, have sales support, customer service, or inside sales experience, and bring fluent French with intermediate English.

Vos missions

  • Promote and sell services and products by phone or email, educating customers on business impact and offering replacements or related services.
  • Create service quotations and follow up consistently until the customer issues a Purchase Order.
  • Proactively contact customers from generated leads to grow service revenue and address non-standard queries with tailored solutions.
  • Collaborate with sales, finance, product, technical support, and marketing teams, and organize regular forecast and progress meetings with sales and channel managers.
  • Manage service maintenance contracts, handle contract renewals, and focus on upselling to capture new business opportunities.
  • Begin taking direct ownership of selected accounts and escalate data accuracy issues within the scope of responsibility.

Profil recherché

  • You are fluent in French and can communicate effectively in English with cross-functional teams.
  • You have experience in sales support, customer service, or inside sales, and you are comfortable with CRM tools and Excel.
  • You enjoy building customer relationships and following deals through to a Purchase Order.
  • You are detail-oriented and analytical, and you can manage high volumes of work and urgent priorities.
  • You want to grow toward owning accounts and contracts within a company operating in over 175 countries.

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Service Sales Support Representative - French Speaker

Based in Casablanca, Eaton is looking for a Service Sales Support Representative to support sales activities, manage service quotations, and collaborate cross-functionally to drive service revenue growth and customer satisfaction across the region.

Eaton uses intelligent power management technologies to help customers manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. With operations in over 175 countries, the company is on a growth journey to double its sales across EMEA by 2030.

What you’ll do

  • Promote and sell services and products by phone or email, educating customers on business impact and offering replacements or related services.
  • Create service quotations and follow up consistently until the customer issues a Purchase Order.
  • Proactively engage customers from generated leads to grow service revenue and address non-standard queries with tailored solutions.
  • Develop deep knowledge of the distributed product portfolio and related services.
  • Build and maintain professional customer relationships focused on satisfaction and trust.
  • Work with sales, finance, product, technical support, and marketing teams, and organize regular forecast and progress meetings with sales and channel managers.
  • Begin taking direct ownership of selected accounts, including contract renewals and less technical sales opportunities.
  • Manage service maintenance contracts and focus on upselling to capture new business opportunities.
  • Identify and escalate data accuracy issues within the scope of responsibility.

Qualifications

  • Bachelor’s or Master’s degree in Business, Management, or a related field.
  • Experience in sales support, customer service, or inside sales.
  • Proficiency in CRM tools (Salesforce preferred).
  • Strong Excel skills (tracking, analysis, reporting).
  • Strong analytical and problem-solving abilities.
  • High level of accuracy and attention to detail.
  • Ability to manage priorities and high volumes of work.
  • Ability to identify data gaps and propose improvements.

Skills

  • Sales or order management experience, preferably in electrical, IT, or telecommunications (a plus).
  • Technical sales aptitude.
  • Market, industry, channel, and competitive knowledge (a plus).
  • Salesforce CRM knowledge (a plus).
  • Negotiation and consultative selling skills.
  • Excellent communication and interpersonal skills.
  • Ability to adapt, drive change, and improve processes.
  • Ability to build and manage a sales funnel using a CRM solution with relevant reporting.
  • Fluent French and intermediate English.
  • Proactive, autonomous, responsive, and able to manage urgency.
  • Analytical mindset, resilient under pressure, and results- and solution-oriented.

Eaton is committed to equal employment opportunities for all applicants and employees, using balanced selection criteria and avoiding unlawful discrimination.

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