Marriott International

Spa Supervisor - Marriott International, Rabat

Rabat

CDI / Temps pleinSur site1–3 ansBacOpérationsTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Full-time, on-site Spa Supervisor role at Marriott International in Rabat, Morocco. The job runs day-to-day spa and salon operations, including guest and employee questions, schedule monitoring, service and retail sales, supply requisitions, and equipment and maintenance follow-up. The supervisor also assists management with hiring, training, scheduling, and coaching staff. Preferred qualifications include a high school diploma or equivalent and at least 2 years of related work experience.

Vos missions

  • Answer guest and employee questions about services, amenities, and property information.
  • Confirm guest names and scheduled treatments, and keep the schedule on track, handling last-minute changes with providers.
  • Promote and sell spa/salon services and retail products; complete requisitions for products, supplies, or equipment.
  • Assist management with hiring, training, scheduling, and coaching employees, serving as a role model.
  • Inspect work areas and equipment against company standards and notify Engineering of maintenance and repair needs.
  • Ensure quality standards are met, develop corrective action plans, and report accidents, injuries, and unsafe conditions.

Profil recherché

  • You have at least 2 years of related work experience and a high school diploma or equivalent.
  • You enjoy selling spa services and retail products while delivering a polished guest experience.
  • You are comfortable coaching a team and managing schedules with last-minute changes.
  • You are comfortable standing or walking for long periods and lifting items up to 10 lb.
  • You are motivated by luxury service standards and the Gold Standards of The Ritz-Carlton.

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Spa Supervisor - Marriott International, Rabat

Full-time, on-site role overseeing day-to-day spa and salon operations in a luxury hospitality environment. The position combines guest service, scheduling, retail sales, and team leadership.

Position summary

Supervise spa and salon service delivery, from confirming guest appointments and monitoring the schedule to selling services and retail products. Support management in hiring, training, and motivating employees, and uphold company quality and service standards.

Main responsibilities

  • Answer guest and employee questions about services, amenities, and property information.
  • Confirm guest names and scheduled treatments, and keep the day's schedule on track, handling last-minute changes with providers.
  • Promote and sell spa/salon services and retail products; complete requisitions for products, supplies, or equipment.
  • Assist management with hiring, training, scheduling, and coaching employees, serving as a role model.
  • Inspect work areas and equipment against company standards and notify Engineering of maintenance and repair needs.
  • Ensure quality standards are met, develop corrective action plans, and report accidents, injuries, and unsafe conditions.

Preferred qualifications

  • Education: High school diploma or G.E.D. equivalent.
  • Related work experience: At least 2 years.
  • Supervisory experience: None listed.
  • License or certification: None.

Physical requirements

Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

About the team

The role supports delivery of The Ritz-Carlton Gold Standards and service values, the foundation of the brand's luxury service reputation.

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis.

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