Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
We are seeking a Ticketing Processing Specialist to manage and process IT support tickets across multiple systems and tools. You will be responsible for handling tickets from various channels including Pamir, Helpdesk ticketing tool, functional mailboxes, and SharePoint platform.
Main Responsibilities
- Daily review and processing of tickets from multiple perimeters and tools, providing solutions within expected timeframes
- Create and maintain FAQ items (ITEM) for common problems to enable quick problem analysis and immediate answers for known issues
- Open and manage issues in appropriate tools for ICT resolution, with proper cross-referencing between issues and items
- Consult daily functional mailboxes (EPC licenses, access requests, dealership requests) and respond within expected delays
- Participate in weekly meetings with support teams to manage complex items and expand the knowledge base
- Monitor and track incidents affecting systems, follow up on production deliveries, and provide feedback to dealers
- Define priority issues with support teams based on dealer feedback and supply indicators for Jira monitoring
- Organize user acceptance tests and communication validation activities
Key Requirements
- Minimum 4 years of professional experience in ticketing processing or IT support
- Strong analytical skills with excellent synthesis abilities
- Proficiency with IT systems: Pamir, Helpdesk tools, SharePoint, Jira, and Power Automate
- Excellent organizational and documentation skills
- Ability to manage multiple requests and prioritize effectively
- Strong communication skills and attention to detail
Location
Casablanca/Rabat, Morocco
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .