Newco

Customer Service Agent (Portuguese & English)

Casablanca

4 000 – 5 000 DH par moisCDI / Temps pleinSur site0–1 anBacPortugais, AnglaisService client / SAVServices financiers

L’essentiel du poste

Résumé par Postule AI

Customer Service Agent position in the financial sector requiring fluent Portuguese (C1) and English (B2) communication skills. Based in Casablanca or Tangier, Morocco, this role involves handling customer inquiries via chat, email, and phone with rotational shift work. Ideal for detail-oriented professionals with backoffice experience seeking career growth in a dynamic, multilingual environment with comprehensive benefits.

Vos missions

  • Provide front-line customer support via live chats, phones, and emails with prompt response times
  • Resolve client issues and answer queries regarding products, platforms, and promotions accurately
  • Address customer feedback and complaints professionally while meeting service expectations
  • Liaise with other departments to ensure timely resolution of client queries
  • Record, update, and maintain customer data and relevant information in systems
  • Support administrative needs and provide translation for customer announcements

Profil recherché

  • You are fluent in Portuguese and English and thrive in multilingual customer-facing roles
  • You have backoffice experience and excel at managing customer inquiries across multiple channels
  • You are detail-oriented, disciplined, and comfortable with rotational shift work including weekends
  • You are interested in the financial sector and enjoy problem-solving with a logical, analytical mindset
  • You value professional development and seek a supportive team environment with clear career progression

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About the Role

Join our dynamic team as a Customer Service Agent providing multilingual support to clients in the financial sector. You will handle customer inquiries across multiple channels and ensure exceptional service delivery while working in a professional, supportive environment.

Main Responsibilities

  • Provide front-line support to customers via live chats, phones, and emails with prompt response times
  • Answer queries and resolve client issues regarding products, platforms, and promotions accurately
  • Address customer feedback and complaints professionally while meeting expectations
  • Liaise with other departments to ensure timely resolution of client queries
  • Record and update customer data and maintain relevant information in systems
  • Support documentation and administrative needs, including translation of customer announcements

Required Qualifications

  • Fluency in Portuguese (C1) and English (B2) – written and verbal communication
  • Experience in backoffice operations (chats/emails)
  • Diploma or above
  • Proficiency in Microsoft Office and basic computer skills
  • Willingness to work rotational shifts, including weekends
  • Excellent communication and interpersonal skills
  • Logical and analytical approach to problem-solving
  • Strong ethics and ability to manage confidential information

Desirable Experience

  • 1–2 years in customer service, preferably in financial or forex industries
  • Genuine interest in financial markets and client services
  • Strategic thinking with strong analytical capabilities

What We Offer

  • Permanent contract with job security
  • Social benefits (CNSS and AMO) from day one
  • Competitive salary with 6-monthly increments and performance bonuses
  • Comprehensive health insurance (85% reimbursement)
  • Paid professional training and language learning platform access
  • Flexible work locations in Casablanca and Tangier
  • Wellness programs including weekly sports sessions
  • Vibrant team culture with social events and community involvement opportunities

Working Hours

Rotational shifts: 8h–18h, 13h–22h, or 14h–23h (including weekends as required)

Compensation

Base salary: 4,000–5,000 MAD + Language bonus: 1,500 MAD + Performance bonus: 1,500 MAD

Mise en forme par Postule ·

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