Customer Service Advisor (English) - Marrakech

Concentrix

Marrakech, Marrakech-Safi

Publié il y a moins de 158 jours

Décryptage du poste par Postule AI

Résumé du rôle

Concentrix is hiring a Customer Service Advisor in Marrakech to deliver high-quality support through multiple channels (phone, email, chat). The role focuses on meeting customer needs, solving problems, and building loyalty while contributing to service improvements. The position offers competitive compensation with bonuses, comprehensive benefits including health insurance, flexible working hours with remote options, and professional development opportunities. Ideal for English-fluent professionals with strong communication skills and a passion for customer satisfaction.

Exigences clés (estimation)

Deliver high-quality customer service by responding to inquiries through phone, email, or chat
Address customer issues and complaints to ensure satisfaction and resolution
Offer personalized solutions to strengthen customer trust and build long-term loyalty
Share customer feedback to enhance services and contribute to continuous process improvement

Profil recherché (estimation)

You are fluent in English and enjoy communicating with diverse customers
You have a positive attitude and are passionate about solving customer problems
You are organized, independent, and comfortable with digital tools and technology
You thrive in dynamic environments and are excited by customer service challenges

Points clés (estimation)

Location: Marrakech with flexible hours and remote work option after training
Competitive salary with language bonus, regularity bonus from month 12, and performance incentives
Health insurance and pension plan provided after one year
Free gym access and transport provided
Ongoing professional development and dynamic team environment

Compétences

Fluent English communication (written and spoken)Excellent communication and interpersonal skillsDigital tool proficiency and technical comfortProblem-solving and customer satisfaction focusOrganization and independent work capability

Niveau estimé

Entry-level position suitable for candidates with minimal or no prior customer service experience. The role includes comprehensive training and ongoing professional development to build your skills in the customer support field.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI
Mode de travail: HybrideConfiance 85%
Niveau d'expérience: 0–1 anConfiance 70%
Fonction: Service client / SAVConfiance 98%
Secteur: Centres d’appel / BPOConfiance 90%
Langues: AnglaisConfiance 98%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Your Role as a Customer Service Advisor

As a Customer Service Advisor at Concentrix, you will be a key part of our customer-focused team, delivering exceptional service and building lasting customer relationships.

Main Responsibilities

Respond to customer inquiries through phone, email, or chat with high-quality service
Address customer issues and complaints promptly to ensure satisfaction
Offer personalized solutions to strengthen customer trust and loyalty
Share customer feedback to contribute to continuous service and process improvement

What We Offer

Competitive Compensation:

Competitive salary with language bonus for multilingual professionals
Regularity bonus starting from the 12th month and performance-based incentives
Special Eid El Adha bonus

Outstanding Benefits:

Comprehensive health insurance and pension plan after one year
Flexible working hours with remote work option after initial training
Free gym facility access
Provided transport for commute
Ongoing professional development opportunities

Dynamic Workplace:

Fun, themed events and team-building activities throughout the year

Required Profile

Fluent in English, both written and spoken
Excellent communication skills with strong organizational abilities
Comfortable using digital tools and curious about new technologies
Passionate about customer satisfaction and excited by challenges

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

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