Bilingual Customer Support Agent (English & Polish)

Casablanca, Casablanca-Settat

Publié il y a moins de 3 jours

Décryptage du poste par Postule AI

Résumé du rôle

Bilingual customer support agent role requiring fluency in English and Polish (B2–C1 level). Based on-site in Casablanca, this position offers multichannel support (voice, chat, email) with an indefinite-term contract, 2-week training, and shift-based schedule (09:00–22:00). Ideal for communicative, adaptable professionals seeking a dynamic customer service career.

Exigences clés (estimation)

Provide customer support across voice, chat, and email channels with primary focus on voice communication
Communicate professionally and effectively with customers in both English and Polish
Handle customer inquiries and resolve issues with proactive and professional attitude
Adapt to multichannel support environment and learn new processes during structured training

Compétences

Bilingual fluency in English and Polish at B2–C1 levelStrong communication and interpersonal skillsCustomer service and problem-solving abilitiesAdaptability and willingness to learnProfessional and proactive attitude

Niveau estimé

Entry-level to early-career position. No specific years of experience required; focus is on language proficiency and customer service aptitude. Structured 2-week training provided for onboarding.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur siteConfiance 95%
Niveau d'expérience: 0–1 anConfiance 70%
Fonction: Service client / SAVConfiance 98%
Secteur: Centres d’appel / BPOConfiance 90%
Niveau d'études: BacConfiance 60%
Langues: Anglais, FrançaisConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join our dynamic customer support team and deliver outstanding customer experiences in a supportive environment. This position requires fluency in both English and Polish at B2–C1 level, with multichannel support responsibilities including voice, chat, and email.

Main Responsibilities

Provide customer support across multiple channels: voice, chat, and email
Communicate professionally with customers in both English and Polish
Handle customer inquiries and resolve issues efficiently
Maintain professional and proactive attitude in all interactions

Required Profile

Fluency in both English and Polish at minimum B2–C1 level
Strong communication skills in both languages
Adaptability and willingness to learn
Professional and proactive approach to customer service

What We Offer

Indefinite-term contract with 3-month probation period
2-week structured training program
On-site position at Casablanca office
Shift-based schedule: 09:00–22:00, Monday to Sunday (2 days off per week)
Fixed salary plus benefits

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Service client / SAV