TUI

Customer Sales & Service Advisor (Dutch & English Speaking) - Casablanca

Casablanca

CDI / Temps pleinSur siteNéerlandais, AnglaisService client / SAVTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

TUI is hiring a full-time, on-site Customer Sales & Service Advisor in Casablanca. The role is the primary contact for customers across their booking journey, combining service tasks (enquiries, amendments, complaints, payments) with active selling of TUI products. Fluency in both Dutch and English, spoken and written, is mandatory. Variable shifts including evenings and weekends are required. The recruitment process includes an online assessment, language tests, a pre-recorded video interview and a final interview.

Vos missions

  • Serve as the primary point of contact for TUI customers throughout their booking journey across all channels
  • Actively sell TUI products and services, spotting cross-sell and up-sell opportunities
  • Handle rebookings, amendments, cancellations and enquiries with service providers and the reservation system
  • Investigate and resolve customer questions and complaints with a solution-focused approach
  • Manage payments, update customer records and handle all booking documentation
  • Support direct customers as well as B2B and B2C stakeholders

Profil recherché

  • You are fluent in both Dutch and English, spoken and written
  • You enjoy helping customers and combining service with active selling of travel products
  • You stay calm and solution-focused when handling enquiries and complaints
  • You are comfortable working variable shifts, including evenings and weekends

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Customer Sales & Service Advisor - Casablanca

Join TUI in Casablanca as a Customer Sales & Service Advisor. You will be the friendly voice and helpful hand guiding our global customers through their travel journey, solving problems and creating memorable holiday moments.

Language requirement: Fluency in both Dutch and English, spoken and written, is mandatory. Applications that do not meet both language requirements cannot progress through the recruitment process.

About the role

  • Act as the primary point of contact for TUI customers throughout their booking journey, via all communication channels.
  • Actively sell TUI products and services, identifying cross-sell and up-sell opportunities and managing new bookings where required.
  • Handle rebookings, amendments, cancellations and enquiries, working with service providers and through the reservation system.
  • Investigate and resolve customer questions and complaints with a professional, solution-focused approach.
  • Manage payments, update customer records and handle booking documentation.
  • Support direct customers as well as B2B and B2C stakeholders.

About you

  • Fluent in Dutch and English, with strong verbal and written communication skills.
  • Excellent customer service skills with a genuine focus on customer satisfaction.
  • Strong problem-solving abilities and attention to detail.
  • Comfortable juggling multiple customer contacts and tasks across various systems.
  • A collaborative team player.
  • Comfortable complying with established procedures and quality standards, and keeping up to date with travel products and services.
  • Flexibility to work variable shift patterns, including evenings and weekends.

What we offer

  • Attractive remuneration, discretionary bonus schemes, and health and well-being support.
  • Flexible working in a dynamic environment that encourages a healthy work-life balance.
  • Access to the TUI Learning Hub to support career development.
  • Opportunities to work on global projects and teams in an intercultural setting.

Recruitment process

The process includes an online assessment, language tests, a pre-recorded video interview and a final interview.

TUI embraces diversity, equity and inclusion. Candidates with disabilities or impairments are encouraged to request support if needed.

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