Logo Arrow Electronics

Arrow Electronics

Customer Service Representative – Order Management & Support

Casablanca

CDI / Temps pleinHybride1–3 ansAnglaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Arrow Global Components seeks an English-speaking Customer Service Representative for their Casablanca office to manage the complete order-to-invoice lifecycle, support the Sales team, and ensure customer satisfaction. This hybrid role involves coordinating with customers, suppliers, and internal departments while maintaining on-time delivery standards and managing customer-reserved inventory.

Vos missions

  • Manage the Order-to-Invoice process from order entry through invoicing and delivery
  • Communicate with customers and suppliers, providing after-sales support via email, phone, and chat
  • Monitor orders and backlogs while handling customer requests and backlog changes
  • Coordinate with internal departments such as Sales and Logistics to ensure smooth operations
  • Ensure on-time delivery aligned with customer and company targets
  • Drive customer satisfaction and process efficiency improvements

Profil recherché

  • You have prior customer service experience and excel at managing multiple priorities
  • You are proficient in English and comfortable communicating with international clients
  • You have strong Excel skills and attention to detail for order and inventory management
  • You thrive in a collaborative, team-oriented environment with cross-departmental coordination

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About Arrow Global Components

Arrow Global Components (AGC), part of Arrow Electronics, is a global leader in electronic components distribution and value-added services. We build trusted, long-lasting relationships with industry leaders worldwide, reselling, customizing, and distributing electronic components to clients globally.

The Role

We are seeking a Customer Service Representative (English Speaker) to join our team in Casablanca. You will support the Sales team by managing the entire customer order lifecycle—from order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers, working in a hybrid model from our Casablanca office.

Main Responsibilities

  • Manage the Order-to-Invoice process end-to-end
  • Communicate with customers and suppliers, providing after-sales support via email, phone, and chat
  • Monitor orders and backlogs, handling customer requests and backlog changes
  • Coordinate with internal departments including Sales and Logistics
  • Ensure on-time delivery aligned with customer and company targets
  • Drive customer satisfaction and process efficiency improvements

What We're Looking For

  • Proficiency in English
  • Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced level)
  • Previous experience in Customer Service
  • Excellent communication and coordination skills
  • Customer-focused mindset and strong team player mentality

What We Offer

A challenging, rewarding, and dynamic role within an international environment at a globally growing company.

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