FastPlus

Dutch-Speaking Inbound Customer Service Agent (Remote)

Rabat

CDD / ContratTélétravail0–1 anNéerlandais, AnglaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Avedo is hiring a remote, Dutch-speaking inbound customer service agent on a freelance basis. The role handles customer questions about orders, returns, and products through calls, email, and chat, and documents each case in a CRM system. Native-level Dutch is required, with good English for internal communication. Pay is per ticket, and fully remote training (5 days) and personal onboarding are provided. Career changers are welcome.

Vos missions

  • Handle inbound calls and written customer communication (email/chat) in Dutch
  • Manage orders, process returns, and handle general customer inquiries
  • Provide product information and shopping advice
  • Document each case accurately in the CRM system
  • Collaborate closely with your team and Team Lead

Profil recherché

  • You are a native Dutch speaker with good English skills
  • You enjoy customer contact and communicate clearly in writing and by phone
  • You work independently and stay disciplined in a remote setup
  • You are a career changer interested in customer service

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Dutch-Speaking Inbound Customer Service Agent (100% Remote)

Avedo is looking for a Dutch-speaking inbound customer service agent to work fully remotely as a freelancer. You will be the first point of contact for Dutch-speaking customers, supporting them with questions about orders, returns, products, and their overall shopping experience.

Your Benefits

  • 100% remote work
  • Pay-per-ticket model, with earnings that scale with your output
  • Fully remote training (5 days) before going live
  • Personal onboarding and support from day one
  • Part of a growing international freelancer network
  • Long-term collaboration with real development opportunities

What you will do

  • Handle inbound calls and written customer communication (email/chat) in Dutch
  • Manage orders, process returns, and handle general customer inquiries
  • Provide product information and shopping advice
  • Document each case accurately in the CRM system
  • Collaborate closely with your team and Team Lead

What you bring

  • First experience in customer service, ideally in e-commerce, fashion, or call center environments
  • Native-level Dutch, written and spoken (a must)
  • Good English skills for internal communication and training
  • Strong communication skills and genuine enthusiasm for customer contact
  • Self-motivation and discipline for independent remote work
  • Stable internet connection and a quiet workspace
  • Comfort working with CRM tools and digital systems

Key details

This role is a freelance collaboration, not an employment contract. Career changers are welcome to join the contact center.

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