Hyatt

Reservation Agent - Luxury Hospitality

Marrakech

CDI / Temps pleinSur site0–1 anAnglais, Français, ArabeService client / SAVTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Reservation Agent position at Park Hyatt Marrakech, a luxury hospitality role focused on managing guest reservations and creating exceptional pre-arrival experiences. Responsibilities include handling reservations across multiple channels, providing accurate information, managing room inventory, and maximizing revenue through upselling. Requires hospitality experience, strong customer service skills, fluency in English and French, and knowledge of reservation systems.

Vos missions

  • Manage individual and group reservation requests via telephone, email, and booking platforms
  • Provide accurate information on room types, rates, packages, and hotel facilities
  • Enter and update reservations correctly in the property management system
  • Maximize room revenue through effective upselling and cross-selling techniques
  • Monitor room inventory and booking trends in collaboration with Revenue and Front Office teams
  • Coordinate with hotel departments to ensure smooth guest arrivals and exceptional experiences

Profil recherché

  • You have previous experience in hotel reservations, front office, or guest services
  • You are fluent in English and French with strong communication skills
  • You thrive in fast-paced environments managing multiple priorities simultaneously
  • You are passionate about hospitality and creating exceptional guest experiences
  • You have knowledge of property management systems and revenue management principles

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About the Role

Join Park Hyatt Marrakech's Reservations team as a dedicated Reservation Agent. You will be the key point of contact for guests before their arrival, handling reservations with exceptional service, accuracy, and attention to detail while contributing to memorable guest experiences and maximizing hotel revenue opportunities.

Main Responsibilities

  • Manage individual and group reservation requests via telephone, email, and booking platforms
  • Provide accurate information on room types, rates, packages, facilities, and services
  • Enter and update reservations correctly in the property management system
  • Assist with modifications, cancellations, and special requests while maintaining Hyatt standards
  • Maximize revenue through effective upselling and cross-selling techniques
  • Monitor room inventory, availability, and booking trends with Revenue and Front Office teams
  • Respond promptly and professionally to guest inquiries and coordinate with other departments

Required Qualifications

  • Previous experience in Reservations, Front Office, Guest Services, or related hospitality role
  • Strong customer service orientation with excellent communication skills
  • Good organizational skills and strong attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving skills and professional guest request handling
  • Fluent in English and French (Arabic is an advantage)
  • Knowledge of hotel reservation and property management systems preferred

What We're Looking For

A motivated, service-oriented professional passionate about hospitality who builds positive relationships, communicates effectively, and demonstrates professionalism, accuracy, and care in creating exceptional guest experiences from the first interaction.

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