Air Arabia

Travel Consultant – Casablanca

Casablanca

CDI / Temps pleinSur site3–5 ansBac+2 (BTS / DUT / DEUG)Français, Arabe, AnglaisCommercial / VenteTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Travel Consultant role with Cozmo Travel in Casablanca, Morocco. The job focuses on selling travel products (airline tickets, hotel reservations, holiday packages, travel insurance), handling end-to-end reservations and ticketing, and delivering customer service. Requires a Bac+2 qualification, at least 3 years of travel industry experience, and fluency in French and Arabic with good professional English. Amadeus GDS proficiency is strongly preferred.

Vos missions

  • Promote and sell travel products such as airline tickets, hotel bookings, holiday packages and travel insurance to meet sales targets.
  • Handle end-to-end flight reservations and ticketing, including issuance, reissuance, cancellations, refunds and itinerary changes.
  • Recommend domestic and international travel solutions based on customer preferences and budgets, and prepare itineraries and quotations.
  • Provide customer service to walk-in, phone and digital inquiries, handling booking changes and complaints, with follow-ups before and after booking.
  • Coordinate with airlines, hotels and tour operators to confirm travel arrangements, and advise customers on visa and travel formalities.

Profil recherché

  • You have at least 3 years of travel agency or airline reservations experience and know ticketing rules.
  • You enjoy selling and building long-term customer relationships through professional service.
  • You are fluent in French and Arabic and communicate well in English.
  • You have hands-on experience with Amadeus, Galileo or Sabre GDS platforms.
  • You have a genuine passion for travel and keep up with market and destination trends.

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Travel Consultant – Casablanca

Join Cozmo Travel in Morocco to help grow the brand's market presence by promoting and selling travel products and services, providing professional travel consultation, and delivering exceptional customer experiences.

You will understand the needs of Moroccan customers, offer competitive travel solutions, manage reservations and ticketing, and build long-term customer relationships to achieve individual and branch sales objectives.

Key Responsibilities

Sales & Business Development
  • Proactively promote and sell travel products and services, including airline tickets, hotel reservations, holiday packages and travel insurance.
  • Identify customer travel requirements and recommend domestic and international travel solutions based on preferences and budgets.
  • Achieve or exceed individual sales targets while contributing to branch revenue and profitability.
  • Generate new business through customer referrals, repeat business and proactive follow-ups.
  • Upsell and cross-sell relevant travel products and services.
Travel Reservations & Ticketing
  • Handle end-to-end reservations, including flight bookings, ticket issuance, reissuance, cancellations, refunds and itinerary modifications.
  • Use Global Distribution Systems (GDS), particularly Amadeus, to search, book and manage flight reservations.
  • Apply knowledge of airline fare structures, ticketing rules, baggage policies and reservation procedures.
  • Prepare customized itineraries, quotations and holiday packages.
  • Coordinate with airlines, hotels, tour operators and other providers to confirm and deliver travel arrangements.
  • Advise customers on destination requirements, visa documentation, travel restrictions and other travel formalities.
Customer Service & Relationship Management
  • Assist walk-in customers, telephone inquiries and customers contacting the branch through digital channels.
  • Communicate with customers in French, Moroccan Arabic (Darija) and English, depending on their requirements.
  • Handle inquiries, booking modifications, complaints and service-related concerns efficiently.
  • Maintain regular follow-ups before and after booking to ensure satisfaction and encourage repeat business.
Market Knowledge & Product Promotion
  • Track the Moroccan travel market, seasonal patterns, emerging trends, competitor offers and market pricing.
  • Stay informed about outbound destinations, domestic tourism, airline promotions and international entry regulations for Moroccan passport holders.
  • Take part in marketing campaigns, promotional activities and branch initiatives.
Team Collaboration & Operational Excellence
  • Collaborate with colleagues to achieve branch sales targets and maintain consistent service quality.
  • Take part in product training, sales development activities and operational meetings.
  • Support team members with complex travel arrangements and operational challenges.
  • Identify opportunities to improve customer experience, sales conversion and operational efficiency.
  • Be flexible to work across branches or departments when required, and perform other duties assigned by management.

Qualifications

Personal Qualities
  • Excellent communication and interpersonal skills.
  • Sales and negotiation skills, with a passion for building relationships.
  • Genuine passion for travel.
Education
  • Minimum Bac+2 qualification, preferably in tourism, travel management, hospitality, commerce, business administration or a related field.
  • Bac+3 or higher in a relevant field is an advantage.
  • IATA certification or professional training in airline ticketing and reservations is an added advantage.
Experience
  • Minimum 3 years of relevant experience in travel and tourism, preferably within a retail travel agency in Morocco.
  • Proven experience in airline reservations, international ticketing and customer-facing travel sales.
  • Hands-on proficiency in Amadeus GDS is strongly preferred; Galileo or Sabre experience will also be considered.
Languages
  • French: fluent (mandatory).
  • Arabic: fluent (mandatory).
  • English: good professional working proficiency (required).
  • Knowledge of additional languages is an advantage.

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