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Foundever

Part-Time Customer Support Specialist (Night Shift) – Nespresso

Rabat

CDI/CDDFrançais, AnglaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Foundever is recruiting part-time Customer Support Specialists to support Nespresso customers by phone and email on a night shift. The role involves resolving customer issues, updating records, and delivering a high-quality experience for a premium brand. Fluency in French and English and prior customer service or sales experience are required. Compensation includes an attractive salary, a performance bonus, a night-shift premium, and a language bonus, along with social security, private health insurance, and company transport, subject to eligibility.

Vos missions

  • Assist customers by phone and email.
  • Resolve customer issues and provide excellent service.
  • Update customer information and maintain accurate records.
  • Help create a smooth and enjoyable customer experience.

Profil recherché

  • You are fluent in both French and English and communicate clearly in speech and writing
  • You have prior experience in customer service, call centers, sales, or telesales
  • You are comfortable working night shifts and keeping service quality high throughout the shift
  • You are looking for part-time work that fits around studies or other commitments

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Part-Time Customer Support Specialist (Night Shift) – Nespresso

Foundever is hiring part-time Customer Support Specialists to support Nespresso, a premium international coffee brand. This role suits people looking for extra income or part-time work, including students.

Why join

  • Part-time opportunity to balance work with studies and personal life
  • Paid training and development to build customer service skills
  • Career growth opportunities within a global organisation
  • Attractive compensation: net salary plus performance bonus, night-shift premium, and language bonus
  • Social security, private health insurance, and company transportation, subject to eligibility

Responsibilities

  • Assist customers by phone and email
  • Resolve customer issues and provide excellent service
  • Update customer information and maintain accurate records
  • Help create a smooth and enjoyable customer experience

Profile

  • Fluent in both French and English, with excellent verbal and written communication skills
  • Previous experience in customer service, call centers, sales, telesales, or lead generation
  • Strong interpersonal skills, problem-solving skills, and attention to detail
  • Comfortable working with CRM systems, digital platforms, and multiple tools at once
  • Comfortable working night shifts while maintaining a high level of service

Schedule

Working hours: 12h – 03 AM (night shift).

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