Customer Service Advisor (German/English) – Agadir

Concentrix

Agadir, Souss-Massa

Publié il y a moins de 160 jours

Décryptage du poste par Postule AI

Résumé du rôle

Concentrix seeks a Customer Service Advisor fluent in German and English for their Agadir office. You will handle customer inquiries via phone, email, and chat, resolve complaints, build customer loyalty, and contribute to service improvements. The role offers competitive salary with bonuses, comprehensive benefits including health insurance, flexible hours with remote work options, and professional development opportunities.

Exigences clés (estimation)

Respond to customer inquiries through phone, email, and chat channels with high-quality service
Address and resolve customer issues and complaints to ensure satisfaction
Provide personalized solutions to strengthen customer trust and loyalty
Collect and share customer feedback to improve services and internal processes
Maintain organized records and follow digital tools and systems for customer interactions

Profil recherché (estimation)

You are fluent in both German and English and enjoy multilingual communication
You are passionate about customer service and solving customer problems
You thrive in a dynamic, collaborative environment with team-oriented values
You are comfortable with digital tools and eager to learn new technologies
You value work-life balance and appreciate flexible working arrangements

Points clés (estimation)

Multilingual position requiring fluent German and English skills
Mixed work mode: on-site training followed by flexible hours and remote work options
Language bonus and performance-based incentives in addition to competitive salary
Comprehensive benefits including health insurance, pension, gym access, and transport
Global BPO company with presence in over 70 countries
Located in Agadir with opportunities for professional development

Compétences

Fluency in German and English (written and spoken)Excellent communication and interpersonal skillsProblem-solving and customer satisfaction focusProficiency with digital tools and technology platformsOrganization, independence, and positive attitudeAbility to handle customer complaints professionally

Niveau estimé

No specific experience level is required. The role welcomes candidates with customer service background or those new to the field who demonstrate strong communication skills, language proficiency, and customer service passion.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI
Mode de travail: HybrideConfiance 85%
Fonction: Service client / SAVConfiance 98%
Secteur: Centres d’appel / BPOConfiance 90%
Langues: Allemand, AnglaisConfiance 98%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About Concentrix

Concentrix is a global company operating in over 70 countries, specializing in enhancing customer experiences and optimizing business processes. We help companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.

Your Role as a Customer Service Advisor

As a Customer Service Advisor, you will:

Deliver high-quality service by responding to customer inquiries through phone, email, or chat
Address customer issues and complaints to ensure satisfaction and resolution
Offer personalized solutions to strengthen customer trust and build long-term loyalty
Share customer feedback to contribute to continuous service and process improvement

What We Offer

Competitive Compensation

Competitive salary with language bonus for multilingual professionals
Regularity bonus starting from the 12th month and performance-based incentives
Special Eid El Adha bonus

Outstanding Benefits

Comprehensive health insurance and pension plan after one year
Flexible working hours with remote work option after initial training
Free access to gym facilities
Transport provided for safe commute to work
Ongoing professional development to enhance your skills

Dynamic Workplace

Fun, themed events and gifts throughout the year to build team spirit

Your Profile

We are seeking talents who:

Are fluent in both German and English, written and spoken
Have excellent communication skills, are organized, independent, and maintain a positive attitude
Are comfortable using digital tools and naturally curious about new technologies
Are excited by challenges and passionate about customer satisfaction

Recruitment Process

Online assessments (1 hour) to evaluate language skills, technical abilities, and personality
Phone interview with our recruitment team to discuss the role and company fit
In-person interview to confirm your skills and align your goals with our company culture

Join the Concentrix journey in Agadir, where innovation and excellence come together!

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

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