Offres d’emploi au Maroc
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Stagiaire Customer Service – Transport International
Arcade shipping Lines · Casablanca
Stage de 2 mois en Customer Service au sein du département Transport International d'Arcade Shipping Lines. Le stagiaire assurera le suivi des expéditions internationales, gérera la communication client, coordonnera avec les services internes et les partenaires logistiques, et traitera les réclamations. Idéal pour les…
Bilingual Customer Service Representative (French & English) - TELUS Digital
TELUS Digital · Casablanca
TELUS Digital is hiring bilingual customer service agents for the Canadian market in Casablanca. The role requires fluency in French (B2) and English (B1), with previous call center experience. Agents will handle inbound and outbound calls on rotating shifts (44h/week) including night shifts for 24/7 support. The posi…
Customer Insights Manager
Kitea · Casablanca
Rejoignez KITEA en tant que Customer Insights Manager pour piloter la stratégie data client. Vous serez responsable de la collecte, l'analyse et l'interprétation des données clients et tendances marché pour fournir des recommandations stratégiques. Ce rôle combine expertise analytique, connaissance du retail et capaci…
Anglophone Customer Service Advisor - High-End Retail Brand
Foundever · Fès
Foundever recrute des conseillers en service client anglophones pour une marque haut de gamme opérant au Royaume-Uni. Le rôle implique de fournir un service d'excellence par téléphone et email, de promouvoir la marque et de maintenir sa réputation. Contrat permanent avec avantages sociaux, formation certifiée, primes …
Remote Customer Support Specialist (Part-Time to Start)
The Global Talent Co. · Maroc
Part-time, fully remote customer support role for a boutique fitness studio group in Berlin, Germany. The specialist is the main contact for member questions about bookings, accounts, and refunds, supports on-site trainers, and communicates only in writing. The role requires excellent written English and a warm, empat…
Customer Service Advisor (English) - Marrakech
Concentrix · Marrakech
Concentrix is hiring a Customer Service Advisor in Marrakech to deliver high-quality support through multiple channels (phone, email, chat). The role focuses on meeting customer needs, solving problems, and building loyalty while contributing to service improvements. The position offers competitive compensation with b…
Conseiller Clientèle francophone / Customer Service Advisor - Rabat
ETB Support Solutions · Rabat
ETB Support Solutions recrute des Conseillers Clientèle francophones à Rabat pour gérer la relation client de ses clients et partenaires internationaux (services, télécommunications, énergie, médical, logiciels), auprès de clientèles B2B et B2C. Le poste consiste à répondre aux appels entrants, traiter les réclamation…
BPO Customer Service Agent - Dutch Insurance Operations
Allianz Services Maroc · Casablanca
Allianz Services Maroc seeks a Dutch-speaking inbound customer service agent for insurance operations in Casablanca. This full-time BPO role involves handling customer calls, resolving product issues, scheduling technical appointments, and maintaining accurate documentation. Ideal for service-oriented individuals with…
Sales Manager – Customer Relations & Business Development
Leoni · Kénitra
LEONI Cable Solutions seeks an experienced Sales Manager to lead customer relationships, manage order fulfillment, and drive business development. This role combines sales management with supply chain coordination and market intelligence, requiring strong communication skills and a results-oriented mindset. Based in K…
Bilingual Customer Service and Sales Representative (English/French)
Foundever · Fès
Foundever seeks bilingual (English/French) customer service representatives for a Canadian entertainment company. Handle inbound/outbound calls, manage customer transactions, and promote services. Night shift role (12 PM–2 AM) with permanent contract, training, bonuses, and career growth opportunities.
Bilingual Customer Service & Sales Representative (English/French)
Foundever · Fès
Foundever seeks bilingual (English/French) customer service representatives for a Canadian entertainment company. Handle inbound/outbound calls, manage customer transactions, promote products and services, and ensure compliance with company policies. Night shift role (1 PM–2 AM) with permanent contract, training, bonu…
Dynamics 365 Customer Engagement Senior Analyst Programmer
Black Pen Recruitment · Rabat
Senior-level Dynamics 365 Customer Engagement developer role with a Big 4 Microsoft Gold Partner. Requires 5+ years D365CE/CRM experience and 3+ years hands-on extension development. Responsibilities include designing and implementing D365CE solutions, developing integrations with third-party systems, managing code re…
Frontline Support Specialist - Customer Experience
DELIVERECT · Casablanca
Frontline Support Specialist role at Deliverect, a SaaS unicorn revolutionizing commerce for food and retail industries. Primary responsibility is delivering exceptional customer support by managing tickets, resolving technical and administrative issues, and coordinating with internal teams. Requires 2+ years customer…
Head of Quality & Training – Global Customer Care Operations
Holafly · Maroc
Executive-level leadership position overseeing Quality Assurance and Training functions for a global 200+ agent customer care operation. This transformational role requires designing strategic QA frameworks aligned with COPC standards, implementing AI-driven quality tools, building scalable training infrastructure, an…
Dynamics 365 Customer Engagement Analyst Programmer
Black Pen Recruitment · Rabat
Dynamics 365 Customer Engagement Analyst Programmer role with a Microsoft Gold Partner in Malta. Requires minimum 3 years of hands-on D365CE experience, strong .NET and JavaScript skills, and expertise in Microsoft technologies including Azure DevOps, Power Platform, and SQL Server. Full-time hybrid position with relo…
Dynamics 365 Customer Engagement Consultant
Black Pen Recruitment · Rabat
Dynamics 365 Customer Engagement Consultant role with a Microsoft Gold Partner Big 4 firm. Requires 1-3 years of hands-on Power Platforms configuration experience and deep knowledge of D365 CE modules. Involves solution design, implementation, client workshops, and pre-sales activities. Full-time permanent position in…
Account Manager – Customer Success (Hospitality SaaS)
Cloudbeds · Maroc
Account Manager role at Cloudbeds, a leading hotel management SaaS platform operating in 150 countries. Manage a $500K–$1M customer portfolio, drive retention and upsell, and serve as strategic partner to hospitality clients. Remote position requiring fluency in English and French, with preference for European hospita…
Data Owner – Inventory
Orange · Casablanca
Orange Business recherche un Data Owner – Inventory expérimenté pour gérer la collecte, la qualité et la propriété des données d'inventaire B2B. Ce rôle stratégique implique de collaborer avec les équipes métier et IT pour définir une solution globale d'inventaire, optimiser la qualité des données, piloter l'intégrati…
Head of Strategic Initiatives - Customer Experience & Operations
Holafly · Maroc
Head of Strategic Initiatives role at Holafly, a high-growth eSIM scale-up. Reporting to the CCXO, you'll own end-to-end execution of strategic projects across Customer Experience and Operations, combining management consulting-style problem-solving with genuine ownership and long-term impact. Requires 5-7 years of ex…
Dynamics 365 Customer Engagement Senior Consultant
Black Pen Recruitment · Rabat
Senior Consultant role at KPMG's Microsoft Business Solutions team, leading Dynamics 365 Customer Engagement implementations for large organizations. Requires 8+ years of D365 CE experience with expertise in configuration, Power Platform, and Dataverse. Responsibilities include solution design, team leadership, client…